Log a Service Job

Update in regards to COVID-19

Currently we are continuing to provide onsite support at school and commercial sites but will be providing the following options
  1. Onsite Repair at commercial/school sites
    • We ask that you supply a safe an isolated work space for our technicians during this period
    • Site must be free of any coronavirus infections and/or people with flu like symptoms. We ask any sites affected to use option 3.
  2. Pickup from commercial/school site and return - Preferred Vic method during lock down
    • If your work policy is to minimise contact our technicians can pick up devices from school and repair and return
    • Site must be free of any coronavirus infections and/or people with flu like symptoms. We ask any sites affected to use option 3.
  3. Auspost Return to Base Labels (Residential)
    • Parents/Students can log jobs on our website
    • We will supply free of charge Auspost Return to Base Label to return devices for repair.
    • Please note: Australia post is currently experiencing long delays

Learning with Technologies is one Acer's largest Accredited Acer Repair Centres servicing Metro Melbourne, Metro Adelaide, Ararat, Ballarat, Bendigo, Cobram, Echuca, Geelong, Gippsland and Shepparton.

If you are outside a service area we can organise a pickup and return or we can organise the job for you with the local Acer repairer

As a rule we only supply service for units purchased via LWT. Please email service@lwt.com.au if you wish to discuss servicing units purchased elsewhere.

Please enter your contact details, the product description and fault and hit submit below

Jobs logged after 3:00pm will counted as being logged the next day

Contact Details

Name of Person Logging Job*:
Best Contact Name or Alt Contact:
Unit's Owner/User:
Unit's Owner/User Email:

Product Details

Repair Type*:
Serial Number/s(Separate by Commas)*:
Description of Product (Brand & Model)*:
Room Location:
Service Job Type:
Fault Description*:

Please be specific with fault description - Vague descriptions may delay your job, incorrect descriptions may lead to you being charged for the job.

Please provide as much detail as possible eg. If the screen is not working are their any lights on the unit?

Please where possible ensure that reception knows the location of the unit for repair
If this is in regards to an Acer battery fault, please attach the results from the Acer battery tool. Click here to download
Any Troubleshooting Done:

Attachments (max. total of 20MB)

* Required Fields